Nathalie Belchior Massa

Nathalie Belchior Massa is a seasoned professional in customer experience and marketing, currently serving as Sr. Customer Experience Manager at Spryng since October 2020. In this role, Nathalie leads the Customer Experience team, focusing on optimizing the customer journey and providing technical support. Prior to this position, Nathalie held roles as Marketing & Customer Experience Manager and Marketing & Business Development Manager at Spryng, a company renowned for its SMS services across various sectors. Previous experience includes working as a Business Developer at OBI4wan, where Nathalie contributed to customer engagement solutions, and roles at Lenovo and Reed Business Information NL, focusing on account management and technical support. Nathalie began the career with an internship in online marketing and content design at SDB Media. Nathalie holds a Bachelor's degree in Media, Information and Communication from Amsterdam University of Applied Sciences.