Natalia Batista

Natalia Batista has worked in the customer service industry for over 20 years. Natalia began their career in 1996 at Apex as a Customer Service Representative. In 1998, they moved to Money Management International as a Supervisor Support Services. In 2014, they joined SquadLocker as a Manager, Customer Experience. In this role, Natalia developed and implemented customer service policies and procedures, oversaw the achievement and maintenance of agreed customer service levels and standards, and identified and implemented strategies to improve quality of service, productivity, and profitability. Natalia also helped drive customer retention, reduce churn, and increase customer satisfaction. Natalia was responsible for hiring, training, and mentoring top customer service agents, developing a team environment that fostered growth and the desire to help others, and effectively supervising day-to-day front-end operations of three service departments. Natalia also implemented customer satisfaction goals, delivered monthly reporting on current performance and insights, served as a Subject Matter Expert for all things Customer Service, defined and communicated customer service standards, worked with Senior Management to develop business plans and establish performance targets, reviewed customer complaints, tracked customer complaint resolution, handled complex and escalated customer service issues, and monitored accuracy of reporting and database information.

Natalia Batista attended Charles E Shea from 1995 to 1998.