Dorothy N. is an experienced professional in customer operations with a strong background in training and development. Currently serving as a Learning Partner in Customer Operations at Squarespace, Dorothy has previously held positions such as Senior CustOps Advisor and Customer Operations Advisor at Acuity Scheduling, where notable contributions included maintaining high quality assurance scores and winning multiple awards for webinar facilitation. Additional roles in customer support and experience at Future Finance, combined with a solid educational foundation in psychology and related fields from various institutions, highlight Dorothy's commitment to continuous learning and customer satisfaction. Dorothy's diverse work history also includes fundraising and market research, showcasing versatility and effective communication skills across different sectors.
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