Jessica Peacock

Jessica Peacock is an experienced professional in customer operations and quality management, currently serving as Senior Manager Customer Operations Quality at Squarespace since May 2016. With a career spanning over a decade, Jessica has held multiple roles at Squarespace, including Manager Customer Operations Learning and Senior Team Lead. Prior experience includes significant leadership positions at Zappos Family of Companies, where responsibilities involved managing regional call center teams, enhancing customer loyalty, and driving team development. Jessica also has experience as a Zoo Adventure Guide at Woodland Park Zoo and a Science on the Go teacher at Pacific Science Center, showcasing diverse skills in education and customer engagement. Jessica holds a Bachelor of Arts degree in Biology from Ithaca College.