Jacob Pagendarm

Jacob Pagendarm is an experienced IT support professional with a strong background in providing tier 2 support in various environments, notably in law firms and educational institutions. Currently serving as an IT Support Analyst II at Squire Patton Boggs since April 2019, Jacob excels in Windows 10/11 support and administration of multiple applications and technologies. Previous positions include desktop and deskside support at Sumitomo Mitsui Banking Corporation, where Jacob built and reimaged machines, and IT support analyst roles at Cahill Gordon & Reindel LLP, where Jacob redesigned the ServiceDesk ticketing system. Jacob also has a robust foundation in network operations from Columbia University, alongside early experience in university networks and outdoor instruction. Jacob holds a Bachelor of Information Science from the University at Albany, with a focus on Computer Systems Networking and Telecommunications.