Marcela Tobon

Marcela Tobon is an experienced professional in IT support and service delivery, currently serving as a Service Delivery Manager at Squiz since April 2019, where responsibilities include providing Tier 1 support, managing incidents, and preparing monthly service reports. Previous roles include IT Support Officer at AC3, where high-quality technical support was delivered during a Windows 10 rollout, and Sales Professional at David Jones, emphasizing customer service excellence. Earlier experience encompasses positions such as Service Desk Analyst at SETI S.A.S and Lead Technical Support Engineer at ITM Consulting in Colombia, where Marcela managed IT service delivery and mentored team members. Educational credentials include an Associate's degree in Electrical, Electronic and Communications Engineering Technology from Universidad del Valle, obtained between 2005 and 2009.