Richard Heap

Richard Heap is an accomplished professional in service management and IT service delivery, currently serving as the Service Management Practice Lead at SSE GROUP since June 2023. With prior experience as Service Introduction Lead at Sky and Service Transition Lead at Experian, Richard has demonstrated expertise in embedding service-oriented approaches to create business value throughout the service lifecycle. Richard's tenure at AstraZeneca includes roles such as Head of Change Management, where oversight of global Change Management processes was key, and Global Service Desk Lead, emphasizing leadership in IT service support. Richard holds a Bachelor of Business Administration from The Manchester Metropolitan University and a foundational education from Bramhall High School.