Andrew Bailey

Andrew Bailey is a seasoned professional with extensive experience in customer service strategy and operational transformation across various sectors. Currently serving as Head of Customer Service Strategy & Vulnerability at SSE plc since November 2022, Andrew previously held significant roles such as Director of Business Architecture, Mapping & Continuous Improvement at Nationwide Building Society, where the focus was on enhancing business architecture and process efficiencies. Prior to that, Andrew spent nearly a decade at BT in various leadership positions, most notably as Director of Strategy & Transformation, where impactful changes increased customer satisfaction and operational efficiencies. Early career experience includes roles at Sky and the Royal Bank of Scotland, complemented by an MBA in Strategic Management from Edinburgh Napier University.