Tuyen Ngo Thuy Minh

Tuyen Ngo Thuy Minh is an experienced professional in customer experience and insights, currently serving as the Customer Experience & Insights Lead for Retail Brokerage at SSI Securities Corporation since July 2021. Prior to this, Tuyen held various roles at Techcombank, including Customer Experience Manager and Senior Customer Research Specialist, where responsibilities encompassed managing customer surveys and enhancing customer experience. Tuyen began the career at NielsenIQ as a Research Executive focusing on consumer insights, leading projects like the Personal Finance Monitor Initiative, and ensuring client satisfaction through effective project management. Tuyen's educational background includes studies at the Posts and Telecommunications Institute of Technology and the University of Minnesota.