Richard Murray - Mbcs

Richard Murray - MBCS has extensive experience in service delivery and management within the insurance sector. Currently serving as Service Delivery Manager at SSP Worldwide since August 2002, Richard focuses on providing high-quality service to key strategic clients and fosters collaboration with customers and internal stakeholders to enhance service delivery. Previously, as Service Desk Manager, Richard led four service desk teams and managed 36 team members, ensuring effective support for 450 brokers and top insurers. Prior roles include Service Desk Team Lead at Sirius Financial Systems and Branch Manager of the Insurance Division at Secure Trust Bank PLC, where Richard emphasized exceptional customer service and strong client relationships.