Cathy Spence

Cathy Spence is an experienced professional in complaints handling and customer resolutions, currently serving as a Complaints Handler at St. James’s Place since August 2023. Previously, Cathy held roles including Pensions Complaint Investigator at Huntswood and Complaints Handler at Diligenta, where responsibilities included investigating pensions and investment complaints and calculating redress. Other positions include Mortgage & Protection Adviser at Embrace Financial Services, and various roles focusing on complaints investigation at Provident Financial Group, Computershare, and Grovelands/Geoban, including involvement in high-profile FCA projects. Cathy holds an NVQ Level 3 in Customer Service and a BTEC National Certificate in Business & Finance, complemented by professional development through the Chartered Institute of Personnel Development.