Matthew Inns

Matthew Inns currently serves as the Head of Service Design at St. James’s Place Wealth Management since July 2016, focusing on integrating service design within the organization by defining operational value streams and creating transformative visions through service blueprints and roadmaps. Previous roles include Digital Experience Architect and Strategy Lead at Indigo-IT.net Ltd., Managing Director at The Co-operative Bank plc, and Digital Propositions & Strategy Manager, where Matthew generated new digital strategies to enhance customer engagement. Matthew's experience also encompasses significant project management roles at various financial institutions such as Nationwide Building Society and Barclays, where responsibilities included managing digital transformation projects, improving customer satisfaction, and driving mobile adoption. Matthew is recognized for embedding user-centric design and insights-driven change across teams to promote efficient outcomes.