Akshay Shankar

Akshay Shankar is a seasoned professional with over 12 years of experience in workforce management, currently serving as Manager of Workforce Management at Standard Chartered Global Business Services since June 2017. Prior experience includes roles as Assistant Manager at HGS - Hinduja Global Solutions and Business Planning Analyst at Hewlett Packard Enterprise, along with a tenure as Specialist in WFM at Scope International. Akshay possesses expertise in WFM forecasting, staffing, scheduling, and controlling, with proficiency in tools such as Verint WFO, Avaya CMS, and MS Office Excel. Academic qualifications include a Bachelor of Science in Mathematics from Government Science College, Bangalore, and a Master of Business Administration in General Management from The ICFAI University, Tripura.