Sarah Ross

Sarah Ross is a seasoned professional with extensive experience in customer experience and project management. Currently serving as the Senior Director of the Contact Center at The Standard, Sarah oversees over 1.5 million interactions with various stakeholders. Prior roles at The Standard include Director of Customer Experience, where responsibilities encompassed developing and implementing an enterprise-wide Customer Experience Strategy, and Customer Experience Strategy Manager, leading cross-functional collaboration to enhance customer engagement. Earlier experiences include project management roles focusing on project direction and implementation, as well as customer service positions at companies like Nike and Nordstrom. Sarah holds a Bachelor of Science in Marketing and International Business from Oregon State University.