Danielle Jones

Danielle Jones is a seasoned professional with extensive experience in patient care and customer support across various industries. Currently serving as a Patient Care Specialist at Stanford Health Care since February 2024, Danielle previously led a Trust & Safety team at Vaco, overseeing moderators for a prominent social media platform. With a background in health care, Danielle has held roles such as Senior Client Services at Roche, where support for pregnant women and coordination with health care providers were key responsibilities, and Case Manager at Genentech, focusing on quality assurance and patient financial assistance. Earlier career highlights include customer support positions at Google, Netflix, and Uber, where problem-solving and customer service excellence were emphasized. Danielle holds a Bachelor of Science degree in Criminal Justice and Corrections from California State University - East Bay.