Shawn Reid

Shawn Reid is an experienced professional in customer care and operations management, currently serving as the Manager of Customer Care E-comm Operations at Staples Canada since March 2021. Prior to this role, Shawn held positions such as Senior Manager of Customer Care at President's Choice Financial, where responsibilities included overseeing 24/7 operations and managing vendor partnerships. Previous experience includes managerial roles at the Ontario Ministry of Government and Consumer Services and Rakuten Kobo Inc., focusing on team management and the implementation of customer support initiatives. Shawn's leadership at Virgin Mobile Canada involved coaching and developing managers and agents within a call center environment. Educational background includes a degree in Applied Management from Centennial College.