Louis Merker possesses extensive experience in customer service and management, currently serving as the Customer Service Team Manager at Staples since August 2025. Prior to this role, Louis held various positions at HiTouch Business Services from November 2011 to August 2025, including FCR Manager and Customer Service Trainer. Louis's career in customer service began at DEANNES OFFICE AND COMPUTER SUPPLY INC., where responsibilities spanned from Customer Service Specialist to Customer Service Manager between May 2002 and November 2011. Additionally, Louis has experience as a Call Center Trainer at Florida State University from August 1998 to May 2002. Louis earned a Bachelor of Science degree in Multinational Business Operations from Florida State University, completing studies between 1999 and 2002.
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