Yana Dranov

Yana Dranov has work experience as a Director of Business Process Management & Customer Experience at STAR GROUP from August 2016 to the present. In this role, they focused on improving business and customer experience for the nation's largest retail distributor of home heating oil. Their responsibilities included developing and auditing cross-functional processes, identifying key performance indicators, and driving projects to increase revenue, profits, and customer satisfaction. Prior to this, Yana Dranov worked as a Director Business Process Improvement at The Nature's Bounty Co. from November 2014 to August 2016. In this position, they served as the principal business process improvement strategist and partnered with key leaders to analyze workflows and drive transformational opportunities for the American manufacturer of vitamins and nutritional supplements.

Yana Dranov obtained an Executive MBA degree in Business Management from Fairleigh Dickinson University in 2009. Yana also has a Project Management Professional certification, but no information is available regarding the institution or the year they obtained it.