Star Telecom
Jeff Hebel is an experienced leader in client success and operations, currently serving as Vice President of Client Success at Star Telecom since May 2019, and previously held the position of Senior Director of Client Success. Prior to their tenure at Star Telecom, Jeff Hebel worked at Transcom North America from April 2004 to January 2017, where responsibilities included overseeing operations for approximately 2,000 employees and managing client relationships across North America as Vice President of Operations. Jeff Hebel also held roles as Director of Client Services and Account Manager at Transcom, focusing on client satisfaction and revenue generation. Earlier in their career, Jeff Hebel worked at AFFINA from October 1999 to April 2004 as an Account Manager, developing solutions for BPO servicing in the Consumer Packaged Goods and Pharmaceutical sectors. Jeff Hebel earned a bachelor's degree from Illinois Wesleyan University.
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Star Telecom
Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe. Our services are designed to address complex telecommunication and customer experience needs of contact centres and enterprises. We solve specific client challenges by providing managed solutions like chatbots, SMS, SIP, managed technology and WFM services as well as by delivering and managing Omni-Channel cloud contact centre platforms (CCaaS) such as Genesys Cloud. Star Telecom was established in 2008 by a team of highly experienced telecommunication and contact centre technologists and operational experts who recognized Canadian contact centre industry was not being adequately serviced by the large Canadian telecommunication providers. Our expertise in the customer experience space is built upon our involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals. We don't just provide technology, we provide customer experience solutions by leveraging our deep understanding of our client’s business, and tailoring technology to drive measurable customer experience outcomes.