Star Telecom
Ron Owens is an accomplished executive with extensive experience in the telecom and professional services sectors. Currently serving as the VP of Professional Services at Star Telecom since August 2022, Ron previously held significant leadership roles including CEO and Head of Operations at OpenKey, SVP Operations at Aria Solutions, and Vice President Cloud Solutions at Estech Systems, Inc. (ESI). Additional experience includes positions at Nortel Networks, First Data Voice Services, Intervoice/Convergys, Bank of America, and Electronic Data Systems (EDS). Ron earned an MBA in Business Management and Economics from Old Dominion University between 1986 and 1989, demonstrating a strong academic foundation in business principles.
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Star Telecom
Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe. Our services are designed to address complex telecommunication and customer experience needs of contact centres and enterprises. We solve specific client challenges by providing managed solutions like chatbots, SMS, SIP, managed technology and WFM services as well as by delivering and managing Omni-Channel cloud contact centre platforms (CCaaS) such as Genesys Cloud. Star Telecom was established in 2008 by a team of highly experienced telecommunication and contact centre technologists and operational experts who recognized Canadian contact centre industry was not being adequately serviced by the large Canadian telecommunication providers. Our expertise in the customer experience space is built upon our involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals. We don't just provide technology, we provide customer experience solutions by leveraging our deep understanding of our client’s business, and tailoring technology to drive measurable customer experience outcomes.