Brooke O.

Brooke O. has extensive experience in retail operations and digital customer experiences, currently serving as Senior Vice President of U.S. Retail Operations and previously as Senior Vice President of Digital Experiences & International Customer, Marketing, and Product at Starbucks since November 2012. Prior roles at Starbucks include Vice President of Digital Customer Experiences and Director positions focused on digital ordering and global brand loyalty. Before joining Starbucks, Brooke O. worked at MileagePlus - United Airlines as Manager of Loyalty Business Development & Strategy and held various finance and analytics roles at General Electric, AIG Global Investment Group, and Marriott International. Brooke O. holds an MBA from Cornell Johnson Graduate School of Management and a Bachelor of Science in Hotel Administration from Cornell University.