Gerry Yates

Gerry Yates is an accomplished Program Manager at Starbucks since August 2012, specializing in leading global technology operational improvements, with notable achievements including the automation of processes that significantly reduced labor time. Previous roles include PMO Leader for Technology Operations Services, where Gerry was instrumental in developing strategic initiatives aligned with corporate goals, and Manager of Global IT Service Management, focusing on enhancing IT service quality and availability. Gerry's earlier experience at Microsoft as a Technical Account Manager involved optimizing IT infrastructure for internal business operations, while at Premera Blue Cross, valuable contributions were made as the Principal ITSM Lead and Systems Engineer Lead, overseeing significant improvements in service management and infrastructure modernization. Gerry holds a degree in Computer Information Systems from Shoreline Community College.