Starkey UK
Shaneel Melvin serves as the Head of Customer Experience at Starkey UK since February 2025, bringing extensive experience in customer service management. Previously, Shaneel was the Customer Experience Operations Manager at tails.com, where responsibilities included resource allocation and process optimization to enhance customer satisfaction. As Customer Happiness Manager at The Modern Milkman, Shaneel managed a global team to deliver exceptional service across multiple channels. Earlier roles included Transport Senior Manager at Booking.com, Acting Senior Manager at Convergys, and various positions focusing on team management and operational efficiency. Shaneel's educational background includes an NVQ Level 2 in Business Administration and Management and GCSEs in Chemistry from Elma High School in Malawi.
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Starkey UK
Starkey is a world leader in the design, development and distribution of comprehensive hearing solutions. We believe in using superior hearing technology as a means to something even greater — creating meaningful connections between people and their worlds. At the European headquarters in Stockport, we employ a highly skilled work force of nearly 200 staff across a range of disciplines including Audiology, Manufacturing, Sales and Marketing, Logistics, Finance and IT.