Craig Goold

Craig Goold MBA is an accomplished professional with extensive experience in strategy, innovation, and customer operations. Currently serving as the Head of Strategy and Innovation for Customer Operations at Starling Bank since May 2024, Craig previously held significant leadership positions at Skipton Building Society from November 2010 to March 2023, including Head of Customer Experience and Change Demand and Director of Operations. Craig's responsibilities encompassed overseeing customer experience strategies, operational management for substantial mortgage and savings portfolios, and spearheading process improvements. Additional roles include Chairman of Skipton Business Finance and General Manager at Remploy Ltd, alongside earlier positions at Santander Consumer Finance and GE Money. Craig earned an MBA from RMIT University between 2002 and 2004.