Linzi Munro has extensive experience in the financial services sector, currently serving as the Onboarding & Account Review Strategy Lead at Starling Bank since July 2019, where responsibilities have included leadership in customer acquisition and onboarding strategies. Prior to Starling Bank, Linzi worked at Quilter as a Customer Experience Consultant, focusing on data analysis and strategic narrative development to engage stakeholders. Linzi's career also includes a decade at Old Mutual Wealth, where roles encompassed Technical Training Lead in the Customer Academy, delivering engaging training materials, and Customer Service Associate, serving as the first point of contact for customer inquiries while implementing process improvements based on data analysis.
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