StartOps
Alexis Unzeitig is an experienced professional in customer experience and operations, currently serving as a member at StartOps since September 2024. Previously, Alexis held multiple positions at Dolls Kill, including Vice President of Customer Experience, where innovative strategies generated over $7 million in revenue from a new live commerce channel and improved customer service operations through AI implementation. As Director of Customer Experience, Alexis achieved a 40-point increase in NPS and drove revenue growth through international market expansion and new store launches. Alexis also contributed to Brilliant Earth as a Senior Operations Manager, significantly expanding the operations team and improving customer satisfaction. Educational credentials include a Master’s degree in International and Development Economics from the University of San Francisco and a Bachelor’s degree in International Economics and Finance from Austin College.
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StartOps
StartOps is a knowledge-sharing community for a trusted group of top D2C ecommerce startup operators. StartOps exists to help its members achieve 3 things: Knowledge - When you find yourself asking the question, "How do I do this?" — StartOps should be the first resource you turn to. Reputation - Operators do a lot of work that goes unrecognized outside of the four walls of their companies (and sometimes within them). StartOps is a place become known & recognized for what you're best at. Connection - All great opportunities come from people. StartOps should be the place where you meet your next mentor, make your next hire, or get your next job. You can read more about why StartOps exists here: https://bit.ly/2Zvo2GT