Alex Morgan

Alex Morgan is an experienced professional in client service and operations management, currently serving as the Head of Client Service Centre at State Trustees since August 2023. Prior to this role, Alex held positions at Aurora Energy as a Residential Squad Lead, where responsibilities included overseeing daily operations and ensuring exceptional customer experiences. Alex also worked as Operations Manager at The Lost Dogs' Home, managing operations across multiple sites, and spent nearly a decade at Serco in various leadership roles within contact center management. With a Master of Business Administration in progress from the Australian Institute of Business, Alex possesses a strong background in achieving KPIs, operational efficiency, and customer satisfaction throughout a diverse career in service delivery.