Julie Ferrara

Julie Ferrara is a seasoned professional in customer care and client services, currently serving as the Head of Contact Centres at VicRoads since June 2024. Julie has extensive experience with Transurban as National Customer Care Manager and previously held multiple roles at State Trustees, such as Client Services Manager and Team Leader, where Julie significantly contributed to sales, onboarding, and the management of high-value estates. Julie's earlier roles include senior positions at Foxtel and Salesforce, where exemplary sales performance was consistently achieved. Julie holds a Certificate IV in Training & Assessment from RMIT University, equipping with skills in training and performance management.