Bulanda N Mulunda

Bulanda N Mulunda is an experienced professional in the customer service and mortgage servicing sectors, currently working as a Mortgage Servicing Specialist at FSI Outsourcing since June 2021. Previously, Bulanda served as a Mortgage Specialist - Customer Service Representative at Statebridge Company while simultaneously holding various leadership roles at iSON Xperiences Ltd from November 2016 to June 2021, including Team Lead for both MTN and Airtel customer care departments and Quality Assurance Specialist for Airtel's KYC process. Additional experience includes a tenure at MTN Zambia, where Bulanda was a Team Lead, and at Airtel Zambia PLC, along with earlier roles in sales and data entry at Incredible Digital Connections.