Alina L.

Alina L.'s work experience includes roles at Statista, Booking.com, The State Hermitage Museum, and Grecotel Hotels & Resorts.

At Statista, they worked as an Account Manager CEE, where they managed clients from Central and Eastern Europe. Their responsibilities included delivering ROI for clients, onboarding, activation, education, and retention. Alina also built valuable relationships with key users to enhance customer experience and address commercial concerns.

During their time at Booking.com, Alina served as a Senior Customer Service Specialist, handling payments for customers and partners, providing training and quality management, and working on various projects. Alina later transitioned to the role of Account Service Executive, offering assistance to business partners, addressing queries and complaints, providing information about services, and supporting partners with sales, marketing, and technical issues.

As an intern at The State Hermitage Museum, Alina gathered and analyzed data about the museum's work and specifically the department of tourism and special programs. Alina conducted research and created proposals for tourism programs.

Similarly, at Grecotel Hotels & Resorts, they interned in the Guest Relations department, providing customer service to hotel guests and promoting the hotel's brand and services. Alina also worked as a hostess in the hotel's restaurants, managing reservations and ensuring guest satisfaction.

Overall, Alina has a diverse range of experience in account management, customer service, research, and hospitality.

Alina L. completed their education at two institutions. From 2008 to 2013, they attended Saint Petersburg State University of Engineering and Economics, where they obtained a Diploma with Honour in the field of Economics and Management in Tourism and Hotel Industry. Following this, from 2014 to 2016, they enrolled in the Brandenburgische Technische Universität Cottbus-Senftenberg. Here, they earned a Master of Arts - MA degree with a specialization in World Heritage Studies.