Roberto Gerardo Moreno Dios

Roberto Gerardo Moreno Dios is a seasoned professional in IT service management with extensive experience across various organizations. Currently serving as the Head of End User Services at Statkraft since October 2023, Roberto previously held the position of Head of Service Delivery at SGS Perú, where responsibilities included defining work plans and implementing KPIs and SLAs. Roberto's career also includes roles such as IT Help Desk Coordinator at Cobra Perú, Supervisor of Level 2 Support at Alternativa Tecnológica, and Project Manager at Tecnimedios Support & TI. With a solid educational background that includes a Master's degree in Information Technologies from CENTRUM PUCP, a Bachelor's in Network and Communication Engineering from the Universidad Peruana de Ciencias Aplicadas, and various certifications in Linux and ITIL, Roberto's expertise encompasses overseeing IT operations, enhancing service delivery, and ensuring service continuity.