Thomas Ryan

Thomas Ryan is an experienced customer success professional with a comprehensive background in managing customer relationships and driving outcomes across various industries. Currently serving as the Onboarding Manager at Stay AI since July 2024, Thomas has previously held significant roles including Senior Customer Success Manager and Support Services Lead at CommerceBear, where recognition as Bear of the Year was received in January 2023. Thomas's expertise extends to creating value-driven strategies at Introhive and Igloo Software, where contributions included building customer engagement plans, developing customer self-health kits, and directing digital community conferences. Earlier career roles at Vidyard and OpenText focused on ensuring customer satisfaction and retention, backed by foundational experience in technical support at Centra Office Equipment.