Keefe Gitto

Keefe Gitto is a Senior Manager of Customer Success Onboarding at Klaviyo, a position held since August 2019, overseeing a team of 3 People Managers and over 20 Individual Contributors while reporting to the VP of Professional Services. Responsibilities include managing the US Customer Success Onboarding function, leading large-scale projects aimed at enhancing customer experience, and ensuring the successful rollout of onboarding support for new products, with a focus on metrics such as retention, CSAT, health, and time-to-value. Prior experience includes roles as Manager and Onboarding Specialist at SportsRecruits, Account Executive at Ithaca College, Graduate Assistant Coach for Men's Basketball at Ithaca College, and Customer Operations Specialist at Rosie by Instacart. Keefe Gitto holds a Bachelor of Science in Business Administration and a Master of Science in Exercise and Sports Sciences from Ithaca College, along with a credential in Front End Web Development from General Assembly.