Roopsi Nagpal currently serves as the Head of SMB Practice and Partnership Specialist at Steady Rabbit since June 2020. Previously, Roopsi held the position of User Success Manager at OneAD from February 2019 to May 2020, where significant contributions included improving customer satisfaction rates, managing a team of 10 user support executives, scaling the product to 30 million registered users, and collaborating with the Product Team on user-centric features. Roopsi's educational background includes a Bachelor of Education from Chaudhary Charan Singh University and a Bachelor of Commerce from Delhi University, alongside attendance at Dehradun Public School in India.