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Yvonne Zani Wightman

Customer Success Operations Manager at SteadyCare

Yvonne Zani Wightman has been with SteadyCare since 2007. Prior to joining SteadyCare, Yvonne worked in the human services field for 16 years. She was introduced to the field during a college internship and worked closely with a woman with Down Syndrome. Upon graduating with a B.S. in Psychology, Yvonne began working with adults with severe to profound developmental disabilities in a day-habilitation program as an Assistant Program Director.

In 1995, Yvonne moved to another agency as Program Coordinator for a supervised apartment and two forensically involved homes. About eight months into this position Yvonne was asked to coordinate an after-school and respite program that had been struggling. Yvonne’s positive attitude and determination to overcome the challenges they were facing brought a breath of fresh air to the program. Yvonne’s initial focus was building a caring and committed team in order to provide responsible care to each child. It was during these years that Yvonne began to recognize the hardships many families encountered as they attempted to access supports for their loved ones, as well as the need for respite in order to continue caring for the children at home. In 2006, Yvonne worked for a Florida agency in an outpatient and residential setting where teens were court ordered to treatment.

Yvonne earned a M.Ed in Counseling Psychology in 2002 and began supporting adults with dual diagnosis as a Licensed Therapist from 2002 – 2006.

Yvonne was introduced to SteadyCare in 2007. She was intrigued and inspired by the benefits our service offered, and immediately began working with us as an Account Executive. Being an employee of SteadyCare has allowed Yvonne the opportunity to continue helping others and maintain connections within the human service field. She continues to create new relationships and stays informed with current industry trends throughout the country, as she delivers our service nationwide. Yvonne’s experience brings a unique understanding of the challenges employees and managers face working with multiple shifts as well as their responsibility to whom they deliver their service.

Timeline

  • Customer Success Operations Manager

    Current role