Ruud Geers

Ruud Geers is a Digital Business Analyst at Stedin since October 2024, focused on creating valuable insights and maximizing ART performance. Prior to this role, Ruud served as Technical Lead for the Customer Journey Team at PostNL, where responsibilities included designing future customer service systems, with an emphasis on chatbots and social customer service. Ruud's extensive experience includes various positions related to Salesforce solutions and process analysis at organizations such as Pure! Professionals, Menzis, MN, and AEGON Nederland, demonstrating a strong background in service processes, project coordination, and team leadership. Ruud holds a Bachelor's degree in Marketing from Hogeschool INHOLLAND and has pursued further education at Vrije Universiteit Amsterdam and other institutions.