Elijah Pounds

Elijah Pounds has a diverse work experience, starting in 2017 as a Customer Service Representative at Alorica, where they assisted customers with billing and technological issues while meeting customer retention goals. In 2017, they also worked as a Marketing Intern at Verizon, where they implemented marketing strategies and surveyed competitors to make Verizon's Unlimited Plans more attractive. Elijah then joined Best Buy in 2018 as a Sales Specialist, achieving daily, monthly, and yearly sales targets while providing guidance to customers in selecting appliances. In 2020, they transitioned to SteelSeries as a Customer Experience Specialist, providing technical support for hardware and software products and exceeding department KPIs. Elijah was later promoted to the role of Community Resolution Specialist Lead, where they managed engagement and communication in all SteelSeries social media communities, fostered a passionate community, resolved issues raised through social media channels, and collaborated with the Global Marketing team. Throughout their career, Elijah has also played a role in training and onboarding new employees.

Elijah Pounds obtained a Bachelor's degree in Mass Communication/Media Studies and Sociology and Anthropology from the University of Illinois Springfield. Elijah studied at the university from 2014 to 2017.