Alessandra Santana

Alessandra Santana has a robust background in ticket management and service level agreements (SLAs), with current experience as a Ticket Manager at Stefanini Brasil since April 2023, overseeing ticket processes from initiation to closure. Previously, Alessandra held positions as an Analista de Ticket Manager at Service IT. and as a Ticket-Manager at Quallit, where responsibilities included managing SLAs, interacting with resolver groups, and ensuring compliance with deadlines. Earlier experience includes a role as an Analista backOffice at 3AM-IT Services, focusing on client needs and reporting, and as an Analista Ticket Manager at Unisys, where quality and productivity of service delivery were monitored. Alessandra holds a degree in Gestão de Recursos Humanos from Estácio, completed in 2015.