Stephanie MacOul

Stephanie Macoul has extensive experience in customer experience and retention, currently serving as a CX and Retention Consultant for both Stein Mart and Modell's Sporting Goods since 2025, and as a Mentor for Mentors CX. Previous roles include Customer Experience Consultant at Boisson, where work was impacted by Chapter 11 bankruptcy, and Customer Experience Consultant at Camco Manufacturing in 2024. Stephanie was the Head of Customer Experience at Pepper from 2022 to 2024, and earlier held positions as Customer Engagement Consultant at TATCHA, Director of Customer Experience and Retail at WearLIVELY, and Regional Sales Director at Rebecca Minkoff. Educational qualifications include a Professional Development Certificate in Brand Management Strategies from the Fashion Institute of Technology and a Bachelor of Arts in Psychology with a minor in Gender Studies from the University of Connecticut.