Uti Gabriella Ellu

Uti Gabriella Ellu serves as the Group Head of Customer Experience Strategy and Head of Experience Design & Execution at Sterling Bank since March 2021. With previous experience at Allianz as Head of Customer Engagement and Diamond Bank Plc in various leadership roles, Uti has developed and executed comprehensive customer engagement strategies, enhancing customer experience across multiple channels such as social media, live chat, and email. Uti's career began with the Australian Department of Immigration and Border Protection, where responsibilities included immigration case management and policy implementation. Uti holds a Bachelor of Arts degree in Public Relations, Advertising, and Applied Communication from the University of Bedfordshire.