Regional Manager – ISP Operations

About Us:
Stimulus Technologies is a leader in technology services, dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We also offer IT, VoIP, and CyberSecurity services to a range of clients. As we expand our reach, we seek an experienced Regional Manager to oversee ISP operations, lead cross-functional teams, and drive network deployment excellence in the Western region.

Position Overview:
The ISP Regional Manager will have comprehensive responsibility for all ISP operations across California, Nevada, New Mexico, and Oregon. This is a senior role within Stimulus Technologies, requiring extensive experience in operations, project management, scheduling, people management, and network deployments. The ideal candidate will be a proactive leader with a proven track record of scaling ISP operations, optimizing processes, and fostering an engaged team culture. This role is crucial for ensuring that all regional activities align with our strategic objectives, maintaining high service standards, and delivering an exceptional customer experience.

Key Responsibilities:

• Operational Leadership: Oversee ISP operations across the four-state region, ensuring service consistency, operational efficiency, and regulatory compliance.
• Project Management: Lead complex network deployment projects, from planning through execution, across diverse rural and urban areas. Develop and manage project schedules, budgets, and milestones.
• Team Development & People Management: Directly manage a team of supervisors, field technicians, and support staff. Foster a collaborative environment, set clear expectations, and support ongoing training and career development.
• Network Deployment: Plan and oversee network expansion projects, ensuring adherence to timelines, budget, and quality standards.
• Performance Optimization: Track key performance indicators (KPIs), including network uptime, customer satisfaction, and service expansion metrics. Continuously improve operational processes to enhance customer satisfaction.
• Stakeholder Coordination: Collaborate with local and state officials, permitting bodies, and third-party contractors to ensure seamless project implementation.
• Reporting: Provide regular updates to senior leadership, detailing project progress, operational challenges, and financial performance.

Qualifications:

• Experience: 10+ years in ISP operations or telecommunications, with significant senior management experience overseeing multiple locations.
• Project Management: Proven expertise in managing large-scale network deployment projects. PMP certification is a plus.
• Technical Proficiency: Strong understanding of ISP infrastructure, network planning, and deployment processes.
• Leadership Skills: Demonstrated ability to lead and inspire teams, with a strong focus on talent development and succession planning.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with both technical and non-technical stakeholders.
• Problem-Solving: Strategic thinker with a track record of overcoming operational challenges and driving continuous improvement.
• Education: Bachelor’s degree in Engineering, Telecommunications, Business Management, or related field. Master’s degree is a plus.

Why Join Us?

• Mission-Driven Impact: Be part of a company committed to connecting communities and transforming lives.
• Team Culture: Work with a team that lives by Stimulus Technologies' core values: Driven to Grow, See a Need, Fill a Need, Elevate Others, Extreme Ownership, and Celebrate Success.
• Career Development: Lead a team of talented, dedicated professionals with opportunities for career growth.
• Competitive Benefits: Receive a competitive salary, comprehensive benefits package, and opportunities to work with cutting-edge network technologies.

Application Instructions:
Interested candidates are encouraged to apply by submitting their resume and a cover letter detailing their relevant experience and how they can contribute to Stimulus Technologies’ growth and success.

Stimulus Technologies is an equal-opportunity employer. Join us in connecting communities and transforming lives through technology!