Thomas Michel

Thomas Michel is a seasoned professional in eCommerce and customer engagement, currently serving as the Global Digital Service Excellence Manager at Sto SE & Co. KGaA since August 2021, where responsibilities include overseeing end-to-end business processes and managing digital solutions for customer engagement. Previously held the position of Sr. Product Owner at VSF Experts GmbH, focusing on defining and optimizing business processes and workflows for marketing teams. Thomas also has experience as a Human Factors Engineer at Fraunhofer HHI, analyzing and planning technological efforts for medical applications. Educational qualifications include a Master's Degree in Human Factors from Technische Universität Berlin and a Diploma in Communication & Psychology from Hochschule Zittau/Görlitz.