Stockmann
Jenni Forssell

JF

Jenni Forssell

Head Of Customer Happiness at Stockmann

About

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Org chart

Manager

Sara Toivakainen

Interim Chief Sales Officer

Peers

Nina Petersén

Head Of Customer Loyalty

Triin Staf

Customer Experience Manager

Reports

Jaana Kettunen

Customer Lead

Mārcis Beķers

Customer Happiness Team Lead

Lotta Salmi

Internal Customer Service

Timeline

Head Of Customer Happiness
February, 2022 - present
Manager Internal External Customer Service
August, 2021
Sales Manager
October, 2020
Shift Manager
September, 2018
Department Manager
September, 2014
Team Leader
January, 2014
Team Coach
January, 2013
Salesperson
October, 2007

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