Philip Purdy

Philip Purdy is an experienced customer service leader currently serving as the Head of Customer Happiness at Yoto since July 2025. Previously, Philip held the position of Global Customer Care Lead at Elvie from January 2022 to July 2025, where significant initiatives included enabling 24/7 customer care through a call center partner shift. Philip's expertise extends to Community Fibre Limited, where as Head of Customer Services, the customer service team was expanded from 20 to 120 agents, and Urban Sports Club, where team scaling was implemented across ten European countries. Additional roles include leading customer retention strategies for TVPlayer and managing award-winning customer service operations for Travelzoo in Europe. Philip's career began in customer service at Virgin Active and Five, complemented by an HND in Business and Finance from the University of the Arts London.