Erica Sims

Erica Sims, CSM, A-CSM, is an experienced Customer Retention Manager at StockX, where responsibilities include audience segmentation, behavior analysis, and the development of retention programs across various communication channels. Previously, in the role of Project Manager at StockX, Erica successfully led a team of over 50 engineers on international currency projects, significantly enhancing StockX's global reach. Prior experience as a Business Analyst at Amrock involved working closely with stakeholders to analyze requirements and perform user acceptance testing, while roles at Visalus Sciences, Strategic Staffing Solutions, and Battelle focused on gathering requirements, managing IT projects, and providing strategic advice on system management. Erica's career began as a Sales Floor Specialist at Target. Erica holds a degree in Business Administration with a focus on Computer Information Systems from Western Michigan University.