Wanda Sims

Wanda Sims is an experienced professional with a diverse background in support and customer service. Currently serving as the Field Support Lead at Ricoh USA, Inc. since September 2006, Wanda manages staff coverage at a document handling center and acts as a liaison between clients and management services. Additionally, since April 2007, Wanda works as an Elite Guest Services Ticketing Specialist at Stone Mountain Park, where responsibilities include providing excellent customer service, handling monetary transactions, and promoting annual pass sales. Previously, Wanda held the position of Team Lead at GE Capital from August 1994 to April 2006, overseeing the productivity of over 32 machine operators to ensure daily production targets were met. Wanda holds a degree from Suffolk University - Sawyer Business School.