Paula Morales

Paula Morales has extensive experience in call center management, currently serving as Call Center Manager at Store Space Self Storage since June 2019. Responsibilities include managing a team focused on sales and customer service, implementing performance management strategies, overseeing individual and team KPIs, and conducting training for new hires. Furthermore, Paula has held positions of Training and Development Manager, Care Center Assistant Manager, Senior Sales Agent, and Sales Agent, demonstrating a strong ability in recruiting, coaching, and enhancing agent performance. Previous experience includes roles as a Beauty Advisor at 24-7 Intouch and a Chef at Lucky's Market, showcasing a diverse skill set in customer service and team management. Paula has a foundational education from Timber Creek High School, completed in 2015.