Edward Young Jr

Edward Young Jr. serves as a Helpdesk Analyst at PRN and STRATACACHE since March 2016, where responsibilities include managing call center operations, ensuring exceptional customer service, and meeting Service Level Agreements. Prior to this, Edward accumulated significant experience at Atos and Atos IT Solutions and Services A/S from November 2004 to December 2015, providing basic incident resolution and support. Edward holds an Associate degree in Network Engineering from Miami Jacobs, completed between 2002 and 2004.