Strategic Healthcare Programs (SHP)
Ellen Evans is an experienced professional with a diverse background in customer support, education, and healthcare analysis. Currently serving as the Lead Survey Analyst at Strategic Healthcare Programs since January 2021, Ellen handles a high volume of incoming patient calls, updates patient records, and ensures compliance with HIPAA regulations, while also analyzing patient surveys. Prior to this role, Ellen worked as a Customer Solutions Specialist at Zyris, Inc., where responsibilities included being the primary liaison for customer support and ensuring satisfaction with product solutions. Ellen's earlier experience includes positions as Assistant Teacher at Montessori Center School and Teacher Assistant at Montecito Union School, as well as a Medical Device Analyst at McGhan Medical/Inamed. Ellen holds a Bachelor's degree in Psychology from the University of California, obtained in 1990.
Strategic Healthcare Programs (SHP)
For almost two decades, it’s been their mission to serve healthcare providers in all venues of post-acute care and of all organizational sizes by giving them the information and insights to better manage clinical and operational performance.Clinicians and technologists at their core, they’ve always believed in the power of deeply understandingthe economics and regulatory environment of healthcare and applying the latest technology to have, in real time, the actionable performance metrics to make daily decisions. It’s in their DNA. It’s who they are.In 1996, they looked at the healthcare industry and a saw a unique opportunity to improve enterprise operations and patient outcomes for providers by helping them understand, access and use the data constantly generated by their operations.