Strategic Healthcare Programs (SHP)
Ellen Evans is an experienced professional with a diverse background in customer support, education, and healthcare analysis. Currently serving as the Lead Survey Analyst at Strategic Healthcare Programs since January 2021, Ellen handles a high volume of incoming patient calls, updates patient records, and ensures compliance with HIPAA regulations, while also analyzing patient surveys. Prior to this role, Ellen worked as a Customer Solutions Specialist at Zyris, Inc., where responsibilities included being the primary liaison for customer support and ensuring satisfaction with product solutions. Ellen's earlier experience includes positions as Assistant Teacher at Montessori Center School and Teacher Assistant at Montecito Union School, as well as a Medical Device Analyst at McGhan Medical/Inamed. Ellen holds a Bachelor's degree in Psychology from the University of California, obtained in 1990.