Stratosphere Quality
Clayresse Serra is an experienced customer service professional with a strong background in team leadership and operations management. Currently serving as the Customer Service Support Manager at Stratosphere Quality since April 2015, Clayresse oversees daily operations, manages workflow efficiency, and identifies development needs within the customer service department. Previously, Clayresse worked as a Communications Officer at Hamilton County 9-1-1 Emergency Communications District and held roles at IBM as a Customer Service Team Lead, where a team of 35 representatives was managed to exceed performance goals. Early career experience includes serving as a Help Desk Representative and Subject Matter Expert at ManpowerGroup, providing technical support in both English and Spanish. Educational background includes studies at Ivy Tech Community College.